Not legal advice. Not an official Shopify product.
ReturnAI is a returns operating system for Shopify merchants. It stores policy settings and return cases per shop. It does not mix merchant data. It never stores payment cards, CVV, or bank account numbers. For cash-on-delivery, a UPI ID may be stored if the customer emails it, so the merchant can pay outside Shopify. App fees are billed to the merchant through Shopify Billing: USD 19.99 / 30 days including 50 returns, then USD 0.25 per extra return, with a Shopify usage ceiling of USD 500 / 30 days. Customers are never charged in this app. Postage is the merchant’s carrier account.
Refunds, if the merchant enables Auto Shopify refund or clicks Refund on a case, are requested through Shopify APIs on the original checkout method. Shopify remains merchant of record for that payment. Swap drafts and gift cards also live in Shopify.
Country presets and cross-border label customs packs are starting points, not a lawyer or a customs broker. The merchant must confirm the in-app policy matches their storefront and that customs declarations they send via their carrier are accurate.
The merchant can turn “Help filling this page” on so ReturnAI operators may edit that shop’s policy. Off means operators cannot edit.
Support: the email published on the Shopify App Store listing for ReturnAI.